FAQ
Explore our FAQ page to find answers to common questions about our products and services. From shipping and returns to customization options, we’ve got you covered. Can’t find what you’re looking for? Feel free to reach out to our friendly customer support team for assistance.
How do I place a custom order with Bighead Custom?
To place a custom order with Bighead Custom, simply visit our website and navigate to the custom order section. Upload your logo or image, select your chain type, and provide any specific instructions in the order details section.
What customization options are available for Bighead Custom chains?
We offer a variety of customization options including chain type (such as Cuban link or rope chain), pendant size, metal finish (silver, gold, black/gunmetal), and additional embellishments.
Can I see a preview of my custom chain before placing an order?
Yes! We offer a digital preview of your custom chain design before finalizing your order. This allows you to visualize how your chain will look and make any necessary adjustments.
How long does it take to receive my custom chain after placing an order?
The production time for custom chains varies depending on the complexity of the design and current order volume. Typically, orders are processed and shipped within 3-5 business days.
Do you offer bulk discounts for custom chain orders?
Yes! We offer competitive pricing for bulk orders of custom chains. Please contact us directly to discuss pricing options and customization requirements for large orders.
Can I return or exchange my custom chain if I'm not satisfied with it?
Due to the personalized nature of custom chains, we are unable to accept returns or exchanges unless the item arrives damaged or defective. However, we strive for customer satisfaction and will work with you to address any concerns.
How should I care for my custom chain to maintain its quality and appearance?
To ensure the longevity of your custom chain, we recommend avoiding exposure to harsh chemicals, extreme temperatures, and abrasive surfaces. Regular cleaning with a soft cloth and mild soap can help maintain its shine.
Location
407 Lake Howell Rd #1027
Maitland, FL 32751
Contact
(407) 948-4599
bling@turnoverchains.com